Return Policy

1. Eligibility for Returns

Customers may return unworn, undamaged shoes in their original packaging with all tags attached within 7 days of receiving the order. Shoes that have been worn, altered, or damaged by the customer, or lack original packaging/tags, will not be accepted for return.

2.Exchange Eligibility 

  • Exchanges are available for items that meet the same condition requirements as returns.
  • Availability of the exchanged item is subject to stock levels.

3. Exceptions

  • Final Sale Items: Products marked as “final sale” on the product page are not eligible for return or exchange, unless they are defective.
  • Customized Products: Items customized according to your specific requests cannot be returned or exchanged, except in cases of manufacturing defects.

4.How to Initiate a Return or Exchange

Reach out to our customer service team within the eligible period. Provide your order number, the reason for the return/exchange, and indicate whether you prefer a refund or an exchange.

Once your request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.

Carefully package the item in its original packaging, including all accessories, manuals, etc. Clearly label the outside of the package with the RMA number.

Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product).

5. Refund Process

Upon receiving the returned item, our team will inspect it to verify its condition and eligibility for a refund.

If the return is approved, we will issue a refund to the original payment method within 5-7 business days. Please note that it may take an additional 2-3 business days for your bank or payment provider to process the refund and make the funds available in your account.

6. Exchange Process

  • Once we receive your returned item and confirm its eligibility for an exchange, we will ship the exchanged item to you as soon as possible, provided it is in stock.
  • If the desired exchanged item is out of stock, we will notify you and offer options such as waiting for restocking or choosing a different item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service immediately. We will arrange for a free return and either issue a full refund or send a replacement, at your preference.

8. Special Cases

  • International orders: Customers are liable for customs duties/taxes during return.
  • Questions: Our customer service team is available Monday–Friday, 9 AM–5 PM to address concerns.

9. Policy Updates

We reserve the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on our website, and your continued use of our services after the changes are posted will signify your acceptance of the new policy.

We aim to ensure a fair and straightforward return experience. Thank you for shopping with us!